Terms and Conditions
This site is operated by Trevithick Holdings Ltd, Is-Y-Coed, St Andrews Rd Dinas Powys, Vale of Glamorgan. Tel 02922 680224 Company No 04200733 who are solely responsible for the contents of this site, the fulfilment of product orders and the quality of any products ordered.
Pricing and Payments
Prices are correct at the time of publishing and include VAT. They are in United Kingdom pounds sterling. All our online payments are made through a third party WorldPay (part of the Bank of Scotland) or PayPal. We do not have access to or store your credit card details.
Confirmation of Order
We will confirm your order by Email immediatly on receipt, please check the delivery address is correct.
You may cancel your order at any time until the goods are despatched. We will inform you of despatch by Email. We will refund your payment in full if you cancel before despatch.
Returns Policy and Guarantee
Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. If you have any specific queries regarding our returns policy please contact us. If you are not happy in any way with the product, just return the product for a full refund within 30 days. (except GoutCare see below).
We will then provide a full product refund including VAT (if applicable) within 30 days of receiving the returned product. You are responsible for ensuring that goods returned are received by us in good condition. Carriage costs for returning the goods are your responsibility.
In addition if you are returning GoutCare under our "Anytime Guarantee" the goods returned must be received by us in as new condition with all seals intact, except any used bottle(s). Carriage costs for dispatch and returning the Goods are your responsibility.
This guarantee does not affect your statutory rights. This policy applies to all countries.
Goods will normally be despatched within one working day by either Royal Mail or a Carrier as selected when you place your order. Actual delivery times will depend upon the Royal Mail service selected or the Carrier.
Privacy and Data Protection Policy
It is aligned with the General Data Protection Regulation (the “GDPR”) concerning protection of personal data and data security that which applies from 25 May 2018.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Opt out / Data quality / Access
Our site provides you with the opportunity to opt out of receiving written promotional and marketing information from us or opt in to receiving electronic marketing information.
You can do this by visiting the contact page https://www.goutcare.co.uk/contact.html and request removal. Or click unsubscribe on the bottom of any marketing email.
Please let us know if the personal information which we hold about you needs to be corrected or updated by sending an email to firstname.lastname@example.org
Web browser cookies
How we use collected information
Trevithick Holdings Ltd may collect and use Users personal information for the following purposes:
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out our newsletters or surveys.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Is-Y-Coed, St Andrews Rd,
Dinas Powys CF644HB
Tel 02922 680224
This Privacy Document was last updated on Dec 13th, 2018